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1. I'm not located in Sydney! Is there any chance you can post the dress?
Yes! We now express post our designer pieces Australia wide for an extra $50 (it costs $25 to send to you in a large express satchel and another $25 for a prepaid satchel for you to send the dress back to us) so it arrives at yours the next day. We will also give you a tracking number so you can track the dress. The hire period is no different, you will still get to have the dress for 5 days. Send us an email and we will happily answer any other questions you have.
2. What if I accidentally damage and/or stain the dress?
Costs for the minor stains will be deducted from the bond fee. However, if the item is severly damaged (with irremovable stains and/or tears) and is deemed non-repairable, the fee is the retail price of the item. This must be paid within 7 days of notice and once it has been paid, you will now own the dress!
3. What if I return the dress late?
We have strictly booked schedules when hiring out these designer pieces. When a garment is returned late, this may impact on someone else's 5-day booked period. Therefore, when we do not receive the dress on time, there is a late fee of $50 per day for each day it is returned late.
4. I've made the 50% deposit but I've changed my mind and don't want to book the dress anymore. What can I do?
Unfortunately, we cannot give you a refund as this 50% deposit is non-refundable (as stated above). However, if you would like to book a different dress of ours, give us an email and we can transfer your booking fee over to your new dress instead if it is avaialble for your event date.
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5. I've just received the dress and the size doesn't fit right. Can I get a refund?
We do not take responsibility for wrong sizing.
All sizing and measurements are listed on our website. If measurements are not listed on our website, give us an email and we will happily send them to you.
However, we do understand the importance of making sure the dress fits right. Please read the following steps carefully:
You must get in contact with us via text or phone call (0414 862 345) within 2 hours of receiving the dress. We will be going according to the time the Aus Post tracker (https://auspost.com.au/parcels-mail/track.html) says the dress has been delivered to your address (not the time at which you arrived home, got home from school, etc).
1. If you drop off the dress at an Australia Post office the same day you receive (after contacting us), we will refund you the whole hire fee + whole bond fee (this excludes the express postage fee).
2. If you drop off the dress at an Australia Post office the next morning (after contacting us), we will only charge 30% of the hire fee (and will refund the rest of the hire + whole bond fee) (this excludes the express postage fee).
3. If we do not receive any contact within 2 hours of receiving the dress (which means none of the steps would have been complete), unfortunately we will not consider a refund.
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If you have any more questions, submit an enquiry on our 'Contact Us' page, email or text/call:
> 0414 862 345
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